Frequently Asked Questions
HOW LONG DOES IT TAKE FOR MY MUSIC TO GO LIVE IN THE STORES?
Peeksound’s review team will review and approve your release with in on business day. Once your release has been approved, it will be submitted to all the digital stores immediately. At that point, its up to the store on the amount of time it takes them to add your release to their store.
To make sure we meet your specific release date as timely as possible, we recommend uploading your content and paying for distribution at least 4 weeks ahead of your target release date or pre-order start date. To avoid any additional delays, please make sure your release meets the formatting requirements of all the digital outlets.
The time frame listed below is dependent on the digital outlets workload. We do not guarantee the time frame listed below.
- iTunes: 24-48 hours
- Amazon Music: 1-3 business days
- Deezer , iHeartRadio: 3-7 business days
- Amazon On Demand: 6-8 weeks
- Google Play: 1-2 weeks
- Spotify: 5 business days
- All other stores take 1-3 weeks
What format should my release cover & music be in?
All music should be in WAV format and all music covers should be a high quality image that is at least 5000 x 5000 pixels.
Can I submit music/music video I don't own the rights too?
No! It is illegal and you can be sued if you don't own the rights to the music you are submitting. Our team reviews all release and if we determine you are not the owner of the release we will NOT submit your release to the digital outlets. You may also be banned from using our service.
I have unlimited Music/Music Video distribution, can I submit other artist music using my account?
No! Only submit music that is owned by the artist. One artist per Unlimited Music or Unlimited Music Video account. We review all submissions and if we find that the music you submitted doesn't belong to artist who has an account with us your the music will be deleted.
How do I get access to my dashboard?
Once you sign up you will receive an email with a link to register for your dashboard.
I received an email from SoundCloud Support about a copyright dispute, what do I do?
If your receive this email from SoundCloud, don't freak out.
All you need to do is fill out the form SoundCloud sends you. Here is what the form looks like: https://goo.gl/7kOGKJ
1. What is the name of the artist related to your issue?
Enter your artist name
2. What is the correct URL for this artist's profile?
Enter your SoundCloud artist profile URL
3. Are there tracks on your profile for another artist?
Enter Yes or No
4. What are the URLs for the tracks that shouldn't be on your profile?
Enter any URL of any track that doesn't belong to you
5. Name of requestor
Enter your real name
6. Email address of requestor
Enter your email address
If you still have issues please contact us.
What format is my music video for submitting my video to TV Networks in the U.S & Canada?
Pay Close Attention To The Following
- Max peak audio no greater than -10 dbFS
- Include a 5 second slate
- Include 2 seconds of black before the video starts
- Please include at least 2 frames of black at the end of the video and no more than 1 second
- Closed Captioning is required for all NTSC FINAL deliveries
- Include a blank, safety caption at the start of the video
- Black levels: 0 IRE for HD / 7.5 IRE for SD
- Ensure broadcast safe chroma levels (below 120 IRE)
- NO audio peaks
- NO slate information or graphics on the music video itself
- NO mono audio files or tracks (watch your output settings)
- NO bars & tone
- NO anamorphic videos for (SD)
- NO variable bit rates (VBR)
- NO variable frame rates
- NO lower/bottom field dominance
- NO H.264 masters
Final Broadcast NTSC Master Upload Specifications (Closed Captions Required)
|Codec:||XDCAM HD422 1080i60 CBR
XDCAM HD422 1080p30 CBR
|IMX NTSC 50
|Video Bit Rate:||50 Mbits/s||50 Mbits/s|
|Interlacing:||1080i (Upper/top field first)
|480i (Upper/top field first)|
|Audio Type:||PCM Audio/SMPTE 302M||PCM Audio/SMPTE 302M|
|Audio Sample Rate:||48kHz||48kHz|
|Audio Bit Depth:||16, 24||16, 24|
When will I receive my sales report?
If you have a new release it will take about 60 days before we receive a sales report. Once we receive your royalty report it will be updated in your dashboard with a breakdown of outlets, countries and amount made.
How do I withdraw my money?
Payout is automatically deposited into your PayPal account once your account reaches $100 or more.
You can login PeekSound dashboard to see your royalties and past payments. Make sure you put your PayPal email address in your profile settings.
PEEKSOUND charges a $10 fee for every royalty payout payment sent to the artist via PayPal or check, the fee will be deducted from your payout balance.
Artist 1 sells for the month of June is $100.00 so artist 1 will receive $90 deposited into their PayPal account. The $10 processing fee will be automatically deducted.
Artist 2 sells for the month of June is $1000.00 so artist 2 will receive $990.00 deposited into their PayPal account. The $10 processing fee will be automatically deducted.
What happens to my music on PeekSound if I don't pay the yearly fee?
We will make 3 attempts to charge the credit card that we have on file. If we are unable to charge your card after the third attempt your PeekSound account will be locked and you will not have access to your account until the yearly fee is paid. Your music will remain in our system until you either pay the past due yearly fee or you pay the $35/per release fee then we will release your music and royalties owed to you. Please read our Music Distribution Terms of Conditions.
How do I cancel my yearly subscription for my release?
You can cancel anytime and your sales revenue minus our take down fee ($35 per release) will be credited to your PayPal account on file. Click Here To Cancel